Legal

Introduction

Kavelle provides booking and business-management tools for salons, spas, and wellness businesses. This policy describes how we handle personal information when you use the Kavelle staff mobile app or book appointments on our consumer booking site at kavellebooking.com.

SMS & Mobile Information — No Third-Party Sharing

We do not share, sell, rent, or otherwise provide your mobile phone number, SMS opt-in status, or messaging consent to any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties for any purpose other than delivering the messages you opted in to receive.

See the SMS Messaging Program section below for full program details, including message types, frequency, opt-out instructions, and the exact data we collect to run the messaging program. The program is also summarized in our SMS Terms.

Data We Collect

Staff mobile app

• Account: name, email, and password (stored hashed on our servers)
• Business data: organization profile, services, staff schedules, bookings, and client contact information you enter as staff
• Device: authentication token (secure storage) and organization preference (local device storage)

Consumer booking site

• Contact: mobile phone number and name (used for one-time sign-in codes and appointment SMS) or email address (used for email one-time sign-in codes and appointment emails), depending on which sign-in method you choose
• SMS opt-in status: whether you checked the SMS consent box at sign-in, and the timestamp of that consent
• Booking history: the appointments associated with your account

How We Use Data

We use your information to operate booking and scheduling features, authenticate users, send appointment-related communications (including transactional SMS and email messages you opt in to receive), improve our services, and provide customer support. We do not sell your personal information. We do not use your mobile phone number or SMS opt-in data for marketing or promotional purposes.

Data Sharing

Mobile information and SMS opt-in consent are never shared, sold, or provided to third parties or affiliates for marketing or promotional purposes. This restriction applies to your mobile phone number, opt-in status, and any consent records we hold for the SMS program.

For other categories of data, we share information only with service providers that help us operate Kavelle (such as cloud hosting, database, email delivery, and SMS delivery infrastructure) under contractual data-processing terms that restrict those providers to processing the data on our behalf and prohibit any independent marketing use. We also share data when required by law or with your explicit consent. Businesses you book with can see the information needed to fulfill your appointment.

SMS Messaging Program

When you book an appointment on kavellebooking.com or verify a phone number to manage bookings, you may opt in to receive transactional text messages from the business you are booking with, sent via the Kavelle platform. All required A2P 10DLC program disclosures are collected here.

Types of messages

Messages are transactional and account-related: one-time sign-in codes, booking confirmations, appointment reminders, and appointment updates (such as reschedules, cancellations, or no-show notices). We do not send marketing or promotional SMS.

How you opt in

You opt in by entering your mobile phone number and checking the SMS consent checkbox on the sign-in step of the Kavelle booking site before requesting a one-time code. The consent checkbox is unchecked by default, and opting in is not a condition of purchasing any goods or booking any appointment.

Message frequency & rates

Message frequency varies based on your booking activity — for example, a one-time code when you verify your number and reminders around each appointment you schedule. Message and data rates may apply. Kavelle does not charge you for SMS, but your mobile carrier’s standard messaging and data rates may apply.

Opting out and getting help

Reply STOP to any message to unsubscribe at any time. After you reply STOP, we send a confirmation message and then stop sending further SMS. Reply HELP to any message for help, or contact support@kavellebooking.com.

Data we collect for SMS

To run the SMS program we collect your mobile phone number, your opt-in status and the timestamp of consent, the messages we send you (for delivery, deliverability, and support purposes), and STOP/HELP replies. We use these data only to deliver the transactional messages you opted in to receive and to comply with carrier regulations.

No third-party sharing of mobile information

We do not share, sell, rent, or otherwise provide your mobile phone number, SMS opt-in status, or messaging consent to any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties for any purpose other than delivering the messages you opted in to receive (through our SMS delivery provider, which is contractually restricted to processing the data on our behalf and may not use it for its own marketing).

Data Retention

We retain account and booking data while your account is active and as needed to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion as described below.

Your Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information. To request account and data deletion, use our account deletion request form. We process requests within 30 days.

Contact

Questions about this policy? Email support@kavellebooking.com.